Contact Us

Frequently Asked Qeustions

1. What products do you sell?
   We specialize in providing high-quality, genuine spare parts and accessories for Thermomix TM5 and TM6, as well as a range of other kitchen appliance parts. Our inventory includes mixing bowls, blades, seals, gaskets, measuring cups, and more.
2. How do I know which part is compatible with my Thermomix?
   Each product listing includes detailed information on compatibility with Thermomix TM5, TM6, and other appliances. Be sure to check the description and specifications of the part before purchasing. If you’re unsure, feel free to contact our customer support team for assistance.
3. Do you sell new or used parts?
   We offer pre-owned parts. All pre-owned parts are thoroughly inspected, cleaned, and tested although some made still have food residue. We also provide full transparency regarding the condition of each part.
4. How do I place an order?
   To place an order, simply browse our website, select the parts you need, and add them to your shopping cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping information and payment details.
5. What payment methods do you accept?
   We accept a variety of secure payment methods, including credit/debit cards available at checkout.
6. How much does shipping cost?
   Shipping costs vary depending on your location, the weight of your order, and the shipping method you choose. You can calculate the shipping cost by entering your shipping address during the checkout process.
7. How long will it take to receive my order?
   Shipping times depend on your location and the shipping method selected. Generally, orders within the United Kingdom will arrive within 5 working days, while international orders may take longer.
8. Can I cancel or modify my order?
   We process orders quickly, but if you need to make a change, please contact us immediately. We’ll do our best to accommodate your request. However, once your order has been shipped, we can no longer modify or cancel it.
9. What should I do if my order arrives damaged?
   If your order arrives damaged, please contact us immediately with photo proof of the damage. We’ll arrange for a return and offer you a full refund or replacement, depending on your preference.
10. What is your return policy?
    We offer a 30-day return policy for most products. If you’re not satisfied with your purchase or if it’s no longer needed, you can return it at your own cost. For damaged or defective items, we accept returns and offer refunds or replacements. Please refer to our detailed Returns Policy for more information.
11. How do I return a product?
    To initiate a return, please contact our customer service team with your order number and reason for return. We’ll provide instructions on how to send the item back. Please note that return shipping costs are the responsibility of the buyer unless the product is damaged or defective.
12. Do you offer warranties on your products?
    Yes, many of our products come with warranties. Please check the individual product listings for warranty details. If you purchase a pre-owned item, it will have been inspected to ensure it meets our quality standards.
13. Do you ship internationally?
    Yes, we offer international shipping to many countries. Shipping fees and times will vary depending on your location. Please check the checkout page for more details.
14. I’m looking for a specific part, but I don’t see it on your website. Can you help?
    If you can’t find the part you need, please reach out to our customer service team. We may be able to special order it for you or suggest a suitable alternative.
15. How can I contact customer support?
    You can contact us via email at hello@thepartspantry.co.uk or through our contact form. We are happy to assist you with any questions or concerns.