Terms and Conditions

Welcome to The Parts Pantry. By using our website, you agree to the following terms and conditions. Please read these terms carefully before making any purchases or interacting with our site. If you do not agree with any part of these terms, you must refrain from using our website.

1. General Information

These Terms and Conditions apply to all users of the website (the “Site”), including, but not limited to, visitors, customers, and vendors. The Parts Pantry reserves the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and by continuing to use our Site, you agree to be bound by the updated Terms and Conditions.

2. Products and Pricing

• All products available on The Parts Pantry website are subject to availability. We make every effort to ensure that all information, including pricing and descriptions, is accurate. However, we do not guarantee the accuracy of product information, and prices may change without notice.
• We reserve the right to modify, discontinue, or limit the availability of any product at any time.
• All prices are listed in GBP and are exclusive of taxes and shipping fees. Applicable taxes and shipping charges will be added during the checkout process.

3. Ordering and Payment

• By placing an order on our Site, you agree to purchase the products at the listed price, plus any applicable taxes and shipping fees.
• We accept payments via card payments, and by completing a purchase, you authorize us to charge your payment method for the total order amount.
• After placing an order, you will receive an order confirmation email with details about your purchase. This does not guarantee that the item is in stock, and we reserve the right to cancel or modify orders in the event of a stock discrepancy.

4. Shipping and Delivery

• We offer shipping worldwide, with exception to certain regions that are unavailable, these will be outlined in the checkout process. Shipping times may vary based on your location and product availability. Delivery timeframes are estimates and are not guaranteed.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable).
• You are responsible for providing accurate shipping information. We are not responsible for delays or misdeliveries due to incorrect or incomplete address details.

5. Returns and Refunds

• Please refer to our Returns Policy for detailed information on returning products, including eligibility, conditions, and return shipping responsibilities.
• For defective or damaged items, we will accept returns and offer either a refund or replacement (subject to inspection and photo proof as per our Returns Policy).

6. Product Warranty

• Our products are covered by warranty details, if applicable. Warranty terms and conditions may vary based on the product. Please refer to individual product listings for specific warranty information.

7. Account Creation and Security

• You may be required to create an account to place an order or access certain features on our Site. You are responsible for maintaining the confidentiality of your account information and password.
• You agree to notify us immediately if you suspect any unauthorized use of your account. We are not responsible for any losses resulting from unauthorized access to your account due to your failure to protect your login credentials.

8. User Conduct

• You agree not to use the Site for any unlawful or prohibited purposes. You may not attempt to interfere with the functionality of the Site or use it to transmit harmful, misleading, or offensive content.
• You are solely responsible for any content you submit to our Site, including product reviews and comments. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content.

9. Limitation of Liability

• To the fullest extent permitted by law, The Parts Pantry and its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use our Site or products.
• We are not liable for any damages caused by third-party services, including payment processors, shipping providers, or external links.

10. Intellectual Property

• All content on the Site, including text, images, logos, trademarks, and product designs, is the property of The Parts Pantry or its licensors and is protected by intellectual property laws. You may not use any content from the Site without our express written permission.

11. Privacy

• Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to our privacy practices as described in the Privacy Policy.

12. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be resolved through binding arbitration or in the courts of the United Kingdom.

13. Severability

• If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

The Parts Pantry
hello@thepartspantry.co.uk